Lead customer success technology at Remitly with full stack engineering and Agentic AI development experience. This hybrid role works onsite Tuesday through Thursday. As a Senior Software Development Engineer, you will expand Remitly’s next generation Customer Success platform. You will architect workflows and launch capabilities that improve customer and agent experiences. The work spans frontend interfaces, backend systems, and Agentic AI applications. Key Responsibilities:
Lead technical strategy for Customer Success Technology engineering Shape architecture and technical roadmaps for software systems Collaborate with product managers, designers, and engineers Architect scalable frontend, backend, and Agentic AI solutions Troubleshoot issues and perform root cause analysis Requirements:
Bachelor’s degree or equivalent work experience Six or more years of software engineering experience Lead experience across frontend and backend development Experience leading large features with Product Management Exposure to DevOps practices and CI/CD pipelines Build reliable customer support experiences through full stack engineering, technical leadership, and Agentic AI applications at Remitly.