Insurance administration and front-desk service meet in this London opportunity with TruStone, supporting inforce inquiries, visitors, advisors, and office coordination.

The Receptionist and Customer Service Administrator reports to the Manager, Customer Service, and works under defined procedural instructions. This position provides prompt service to advisors, colleagues, and visitors while maintaining strong partner relationships. Responsibilities include policy inquiries, correspondence handling, bookings, and office support.

Key Responsibilities:

- Provide knowledgeable customer service to advisors and colleagues
- Receive and prepare daily courier deliveries and outgoing items
- Sort incoming emails and faxes for processing
- Respond to beneficiary, ownership, banking,



and premium inquiries
- Maintain office facilities, meetings, luncheons, and fundraising activities

Requirements:

- Completion of postsecondary education or equivalent experience
- At least two years of customer service experience
- Insurance industry knowledge is an asset
- Wealthserv, SharePoint, and Microsoft suite system expertise
- Strong research, analysis, evaluation, and problem-solving skills

Use insurance knowledge, organized administration, and skilled service to coordinate TruStone’s front desk and inforce policy support.

📌 Insurance Administration Front Desk Coordinator (London)
🏢 Empire
📍 London