Support Nuvei merchants in Montreal using French and English, technical troubleshooting, and professional communication in a hybrid fintech environment. Full bilingual fluency is required.

As a Bilingual Merchant Support Specialist, you will answer customer service and technical support calls from merchants. You will use documentation, investigate solutions, and resolve requests accurately. This position requires a tech-savvy professional available for 24/7 shifts.

Key Responsibilities:

• Answer inbound merchant customer service and technical support calls
• Use documentation and support resources for accurate assistance
• Resolve critical or difficult situations with professionalism and tact
• Ensure timely,
  
  
  
  effective resolution of merchant requests
• Identify trends and report process improvement opportunities

Requirements:

• Full fluency in written and spoken French and English
• High school diploma or equivalent
• Ability to follow documented processes and investigate gaps
• Strong problem-solving ability and communication skills
• Availability for 24/7 shifts, weekends, and holidays

Apply your bilingual communication, technical support, and problem-solving skills while supporting Nuvei merchants from Montreal.