Manage first party debt recovery accounts under 60 days delinquent through payment solutions, account reconciliation, and customer communication.

Credit Risk Management Canada Ltd. is seeking a Debt Recovery Account Manager for a permanent, full time position in Quebec or Etobicoke. Internally titled First Party Collection Agent, this position supports 1st party collections through phone and email contact. You will update accounts, exchange documents, communicate with clients,



and complete skip tracing as needed.

Key Responsibilities:

• Reconcile accounts under 60 days delinquent
• Communicate account updates to clients
• Contact customers using phone calls and email
• Arrange payments by finding appropriate solutions
• Complete weekly call and collection targets

Requirements:

• Bilingual French and English proficiency
• Strong communication skills for customer contact
• Ability to multitask effectively
• Knowledge of Microsoft suite, soft phones, and CRM systems
• One to two years of experience considered an asset

Apply debt recovery account management skills to reconcile delinquency, arrange payments, and maintain effective client communication.