Lead observability, operational analytics, and platform reliability for Four Seasons in Toronto, with three weekly days at the corporate office.

As Platform Engineer, Central Integrations, Reliability & Performance, you will support cloud-hosted and SaaS-based enterprise services. The work spans monitoring, telemetry, dashboards, reporting, automation, performance optimization, and incident management. You will partner with Infrastructure, Security, DevOps/SRE, Data Teams, Architects, and technology partners.

Key Responsibilities:

- Monitor availability, performance, throughput, and operational health
- Build dashboards, service scorecards, alerts, and telemetry
- Track KPIs, SLIs, SLOs, and performance metrics
- Improve logging, tracing, analytics, and service monitoring




- Support incident response, root cause analysis, and reviews

Requirements:

- Seven-plus years supporting enterprise applications, platforms, or services
- Experience with cloud-hosted and vendor-managed SaaS environments
- Experience troubleshooting production and synchronization issues
- Familiarity with Dynatrace, Splunk, Elastic, Datadog, or Grafana
- Understanding of SRE principles, DevOps, and CI/CD practices

Bring reliability engineering, observability, analytics, and operational support experience to Four Seasons’ connected global platforms.

📌 Observability and Reliability Platform Engineer (Toronto)
🏢 Four Seasons Hotels and Resorts
📍 Toronto