Direct terminal day-of operations with Air Canada, using sound judgment, operational responsiveness, and safety protocols to support passengers and teams. Work includes shifts in 24-hour airport facilities.
In this Airport Operations Manager - Terminal position, you will coordinate activity across boarding gates, check-in counters, and checkpoint areas. You will supervise unionized personnel, respect collective agreements, and encourage accountability through coaching and feedback. You will also monitor on-time performance, resolve operational issues, and represent Air Canada's commitment to a warm welcome during irregular operations.
Key Responsibilities:
- Supervise operational processes supporting on-time performance
- Brief team members on recent standard operating procedures
- De-escalate passenger situations and provide safe service
- Audit safety, SOP, and service-standard compliance
- Coordinate activities during operational irregularities
Requirements:
- Minimum post-secondary diploma or equivalent experience
- Two years of leadership or equivalent operational experience
- Ability to solve problems under high stress
- Excellent oral, written, and interpersonal communication
- Ability to adapt to unpredictable task changes
Bring airport operations knowledge, decisive problem-solving, and empathetic supervision to Air Canada's terminal leadership team.