Explore agentic AI, service design and intelligent automation as a hybrid Senior Manager serving colleagues from Leeds, Bristol or Halifax.

Lloyds Banking Group seeks a Senior Manager – Colleague Experience & Innovation for its Design, Insights & Colleague Experience team. You will design simpler, more intelligent and personalised People services. Your focus includes human-AI interactions, decision boundaries, escalation paths, data, knowledge, governance and measurable outcomes. You will also use journey maps, service blueprints and systems thinking.

Key Responsibilities:

- Design services bringing people and AI together
- Define decision logic, governance and escalation paths
- Lead complex service-design and transformation activity




- Facilitate sessions across multidisciplinary teams
- Coach others in modern design practices

Requirements:

- Experience exploring AI and agentic service capabilities
- Robust experience designing complex end-to-end services
- Ability to translate user needs into requirements
- Experience engaging senior leaders and building alignment
- Experience developing capability in others

Use AI literacy, service modelling and facilitation expertise to create governed, intelligent colleague services at Lloyds Banking Group.

📌 AI Service Transformation Senior Manager (Halifax Regional Municipality)
🏢 Lloyds Banking Group
📍 Halifax Regional Municipality