Elevate guest experience as a Guest Relations Manager at Fairmont Waterfront on Vancouver's waterfront. Lead the Front Office team in providing exceptional service and guest engagement.This temporary, full time role spans from November 1, 2026, to October 31, 2027. You will oversee departments such as Concierge, Guest Services, and Fairmont Gold while ensuring service excellence. Your experience in hospitality will guide team members, track guest feedback, and enhance overall satisfaction.Key Responsibilities:Lead Front Office departments to meet service standardsAddress guest concerns promptly for memorable experiencesUtilize guest feedback to improve service qualityManage VIP reservations and room assignmentsCoach Front Office colleagues for professional growthRequirements:Minimum 2 years of leadership experience in hospitalityExcellent communication and interpersonal skillsDegree or Diploma in Hospitality Management is an assetKnowledge of Opera Property Management System beneficialStrong guest service orientation and training backgroundBring your passion for guest service and leadership to Fairmont Waterfront as a pivotal member of the team.

📌 Guest Relations Manager At Fairmont Waterfront (Vancouver)
🏢 Accor
📍 Vancouver