Holidays Competitive salary Dental insurance Health insurance General Manager — Tile, Grout & Restoration Lead a growing specialty service business where your industry experience makes a difference. If you have experience in tile and grout, flooring, professional cleaning, restoration, or another hands‑on service business and you're ready to take the next step into a leadership role, this could be an opportunity to put your experience to work in a growing company. At Sir Grout, we specialize in restoring tile, grout, and stone surfaces—helping customers transform worn, stained, damaged, and outdated surfaces without the cost and disruption of complete replacement. We're looking for an experienced General Manager who understands the service business, knows how to lead people, cares about quality, and has the drive to grow an operation. You'll be involved in people, customers, technicians, operations, sales, quality, and the financial performance of the business. If you've worked in tile installation, grout restoration, flooring, cleaning, restoration, remodeling, or a related trade, you already understand many of the challenges our business faces. Deliver quality work in a customer's home or business Manage crews and technicians Handle customer expectations Maintain quality standards Manage materials, equipment, and labor Balance customer service with profitability We're looking for someone who can bring that experience to the next level by leading the entire operation and helping build the business. As General Manager, you'll be responsible for the overall performance of the operation. You’ll work closely with technicians, administrative staff, customers, and leadership to make sure the business runs efficiently, delivers exceptional results, and continues to grow.



Oversee day-to-day operations and ensure jobs are completed efficiently and to our quality standards Coordinate technicians, schedules, equipment, materials, and resources Ensure customers receive a consistent, professional experience Manage and mentor Tile & Grout Restoration Technicians, administrative staff, and other team members Train and develop employees to improve skills, productivity, and quality Build a positive, skilled, performance-oriented culture Recruit and help develop talented team members as the company grows Help develop and execute strategies to increase revenue and profitability Improve customer retention, referrals, and repeat business Monitor sales and operational performance Look for ways to increase efficiency without sacrificing quality Own The Customer Experience Build strong relationships with customers Help resolve customer concerns professionally and effectively Ensure work meets or exceeds customer expectations Establish a culture where quality and customer service are priorities Manage Financial Performance Monitor revenue, expenses, labor, materials,



and other operating costs Assist with budgeting and forecasting Track key performance indicators Identify opportunities to improve margins and profitabilityMake informed operational decisions based on business performance Maintain Quality & Safety Ensure technicians follow established processes and quality standards Ensure equipment and materials are properly maintained and used Tile & grout restoration Tile installation Flooring Residential or commercial cleaning Water, fire, or property restoration Other specialty home-service businesses You don't necessarily need to have held the title of General Manager before. We're looking for someone who has demonstrated that they can lead people, manage operations, solve problems, and take responsibility for results. Have several years of experience in tile, grout, flooring, cleaning, restoration, construction, or a related service industry Have experience managing employees, crews, or field techniciansUnderstand the challenges of running a field-service operation Are comfortable working with both customers and employees Know how to balance quality, productivity, and profitability Are organized and capable of managing multiple priorities Enjoy developing people and helping them succeed Have an entrepreneurial mindset and want to help grow a business We're not looking for someone who simply wants to sit behind a desk and manage reports. Our ideal General Manager understands what happens in the field and is willing to get involved when needed. You’ll spend time with technicians, customers, and the team while also managing the bigger picture—operations, people, sales, quality, and profitability. Your industry knowledge can help us make better decisions, improve our processes, and continue building a high-performing team. At Sir Grout, you're joining a specialty restoration business with a proven service model and an opportunity to grow. Help expand a specialized service operation D

📌 General Manager, Performance General Manager, Performance (British Columbia)
🏢 Sir Grout
📍 British Columbia