Support consumer relations remotely by answering high-volume emails and calls with patience, clear writing, and qualified service. This temporary role is hourly.

The Temporary Consumer Relations Associate supports the Marketing team for up to three months. You will address consumer questions and complaints across company brands, including One Degree Organic Foods. Accurate case logging, issue resolution, escalation,



and product knowledge are central to the work.

Key Responsibilities:

• Respond promptly to consumer emails and calls
• Log contacts accurately in Zen Desk and IssueTrak
• Resolve routine replacements and coupon issues
• Escalate sensitive issues to appropriate teams
• Maintain product knowledge across supported brands

Requirements:

• Patient, friendly, and professional consumer communication
• Clear, warm, error-free email writing
• Organized, reliable, independent home working
• Some customer service experience in relevant settings
• MS Office comfort; Zen Desk or IssueTrak experience an asset

Apply consumer service, accurate documentation, and thoughtful escalation skills supporting brands including One Degree Organic Foods remotely.