Elevate customer experiences with Sporting Life Group as a Customer Care Representative. This role focuses on supporting inquiries, issue resolution, and enhancing the overall shopping experience in a hybrid workplace.As a key member of the Sporting Life team, you will provide professional support via email and manage customer inquiries related to orders and returns. Your goal is to ensure high service standards while collaborating with internal teams and maintaining department KPI performance.Key Responsibilities:Deliver exceptional customer service aligned with the company missionManage and resolve inbound customer cases and emails promptlySupport key performance indicators like First Response Time and Average Handling TimeInvestigate issues impacting order fulfillment and deliveryMaintain accurate records of customer interactions in Service CloudRequirements:1 – 3 years of retail or customer care experienceExcellent verbal and written communication skillsStrong problem-solving and conflict-resolution abilitiesComfortable collaborating with cross-functional teamsKnowledge of Sales Force and Microsoft D365 is a plusHarness your customer service expertise to enhance Sporting Life's commitment to active living and sport.

📌 Customer Care Representative At Sporting Life (Vaughan)
🏢 Sporting Life
📍 Vaughan