Job Description: Onsite Field Services Technician, Voisey's Bay, NL

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Essential Job Functions

- Interfaces with end users to resolve complex technology problems concerning system function which have been escalated through a problem ticket process.
- Assesses diagnostic information and determines alternative courses of action.
- Recommends and implements process changes.
- Coordinates and/or conducts install, move, add, and change (IMAC) activities based for complex activities including integrated equipment and systems.
- Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
- Measures, maintains, and documents team performance in relation to established goals, time frames and service levels.
- Revises plans, as necessary.
- Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
- Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
- Escalates issues or concerns as appropriate.
- Recommends changes to procedures and processes; implements as approved.
- Maintains currency regarding technological, process and/or other advances, specifically in line of service,



to ensure team performance and to achieve team objectives.
- Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Basic Qualifications

- Must have High School diploma or G.E.D.
- College diploma or University degree in a computer related field is an asset
- 3-5 years of IT technical support experience
- Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
- Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
- Experience working with Multifactor Authentication
- Experience work with Microsoft Intune.
- Experience with solving computer-related technical problems both hardware and software.
- Experience with following company escalation policies

Other Qualifications

- Strong interpersonal skills for interacting with team members and clients
- Solid communication skills, both oral and written
- Strong organization skills to balance and prioritize work
- Strong analytical and problem-solving skills
- Good initiative and proactivity
- Experience working with radios and systems an asset
- Experience working in an industrial or underground environment an asset
- Experience with Service Now ticketing system
- Networking Experience and ability to troubleshoot basic to complex network problems
- Experience with Mobile devices such as tablets and phones (Android and IOS).
- Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox) an asset.
- Experience with Cisco Call Manager
- Experience with Lenovo/Dell hardware an asset.

Work Environment

- Client or office environment – onsite at client facility 24/7 On Call may be required while you are onsite.
- Rotation: Fly in support, 2 weeks onsite, and 2 weeks off rotation.
- Shift Schedule: 12-hour days consecutive for 14 days (2 week) shifts Shift work is rotating Days/Nights. (e.g. 6am to 6pm or 6pm to 6am).
- Certifications CompTIA A+ Certification current or p

📌 Onsite Field Services Technician, Voisey's Bay, NL (Northside)
🏢 1102 CSC Canada
📍 Northside