Must be available mornings, evenings, weekends

Server Job Description

Position Summary

We are seeking an energetic, friendly, and service-oriented Restaurant Lounge Server to join our team. This role is responsible for delivering exceptional food and beverage experiences while creating a welcoming and memorable atmosphere for every guest.

The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and is committed to providing attentive, professional, and genuine guest service in accordance with brand standards.

Availability must include weekdays, weekends, evenings, and holidays.

Key Responsibilities

Guest Experience & Service

- Welcome guests warmly and provide attentive, professional, and personalized service throughout their visit.
- Present menus, explain menu items and daily specials, and confidently answer guest questions.
- Make food and beverage recommendations while using suggestive selling and upselling techniques.
- Anticipate guest needs and create meaningful dining experiences through genuine hospitality and engagement.
- Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary.
- Prepare drinks and serve alcoholic beverages.

Food & Beverage Service

- Accurately take and enter food and beverage orders into the POS system using proper procedures and table numbers.
- Prepare and serve alcoholic and non-alcoholic beverages responsibly and in accordance with provincial regulations.
- Ensure all food and beverage items are served efficiently, accurately, and meet quality and presentation standards.
- Serve and clear tables in an organized and timely manner.
- Process guest payments including cash, debit, credit card, vouchers, and gift certificates.

Operational Responsibilities

- Arrive prepared for scheduled shifts in full uniform and ready to work.




- Maintain proper setup and cleanliness of assigned stations and service areas.
- Ensure all opening, ongoing, and closing duties are completed efficiently.
- Restock and prepare all required mise en place items for service.
- Reset tables promptly and maintain a clean, organized, and secure dining environment.
- Follow all established service standards, policies, health and safety procedures, and responsible alcohol service guidelines.
- Collaborate effectively with team members and management to ensure smooth restaurant operations.
- Perform additional duties as assigned by management.

Qualifications & Skills

- High school diploma or equivalent experience preferred.
- Previous restaurant, lounge, bar, or hospitality experience considered an asset.
- Strong communication and interpersonal skills with a guest-focused approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and positive attitude.
- Must be able to speak, read, write, and understand English.
- Knowledge of POS systems is an asset.
- Valid Provincial Responsible Beverage Service Certification required.

What We're Looking For

- Passion for hospitality and creating memorable guest experiences
- Strong teamwork and collaboration skills
- Reliability, flexibility, and professionalism
- Ability to remain calm and organized under pressure
- A warm personality and genuine enthusiasm for guest service

Competitive Group Benefits

- Employee Engagement program
- Westmont Hospitality Group Canada Employee Discount program
- Opportunity for career growth
- Employee exclusive offer program
- Service Award program
- Employee Family Assistance program
- Educational Assistance program and more

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any speci

📌 Restaurant Server (Northside)
🏢 Holiday inn Ottawa Downtown- Parliament Hill
📍 Northside