Lead production support for Loblaw Brands Technology Systems, using incident management and service reliability expertise across enterprise settings. This is a 12-month contract.

As Production Support Manager, you will oversee operational stability across Marketing and Brand Technology systems. The work combines major incident leadership, root cause analysis, release readiness, data integrity, and continuous improvement. You will partner with business, technology, and vendor teams to minimize disruption.

Key Responsibilities:
Oversee daily production support and complex issue resolution
Lead critical incidents, communications, escalation, and service restoration
Drive root cause analysis and corrective actions
Validate releases, deployments, hotfixes, and change activities




Monitor service metrics and improve support practices

Requirements:
Bachelor’s degree or college diploma in technology-related studies
Minimum five years’ production or application support experience
Experience with incident, problem, change, and release management
Knowledge of SAP, SQL, databases, and Microsoft Excel
Ability to coordinate teams during high-impact incidents

Bring production support leadership, service reliability, and technical troubleshooting expertise to Loblaw Brands Technology Systems.
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📌 Production Support Manager Loblaw Brands Brampton (Canada)
🏢 Loblaw
📍 Canada