Manage consumer cases for Maola through transparent communication, careful documentation, and empathetic issue resolution in an in office, full time position. Support every interaction.

As Consumer Response Analyst, you will respond to inquiries, complaints, feedback, and product concerns across phone, email, social media, and other channels. You will maintain CRM records, coordinate approved responses, and manage active cases through timely follow-up. The position supports consumer satisfaction and corrective actions.

Key Responsibilities:
Respond to consumer inquiries, complaints, and feedback
Document interactions accurately in CRM systems
Coordinate written responses, coupons, and approved compensation
Prioritize urgent cases and manage communication deadlines




Assist with recalls and consumer-related investigations

Requirements:
Two years’ experience in consumer affairs or customer service
Excellent verbal and written communication skills
Active listening, de-escalation, and empathetic interaction abilities
Ability to manage multiple priorities and meet deadlines
High school diploma, GED, or international equivalent

Use calm communication, accurate case management, and thoughtful follow-up to support Maola consumers and timely resolutions.
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📌 Consumer Affairs Case Analyst Comox
🏢 Maryland & Virginia Milk Producers Cooperative
📍 Comox