Transform service models remotely with Manulife by applying impact assessment and operational planning across changing programs, products, and customer journeys.

This senior individual contributor evolves and operationalizes Manulife’s FutureChoice service model. The work spans Retirement and other business teams, aligning requirements, decisions, priorities, and governance. No direct people-management responsibilities are included.

Key Responsibilities:
Assess changes across experiences, processes, technology, data, controls, and readiness
Identify gaps, requirements, dependencies, decisions, and prioritized recommendations
Maintain service-model documentation and decision traceability
Facilitate working sessions and operating-model governance




Coordinate workstreams and deliverables against program milestones

Requirements:
Progressive experience in service-model design or service transformation
Solid impact assessment, gap analysis, and requirements-definition skills
Ability to influence across functions without formal authority
Experience across Product, Technology, Operations, Sales, and Service
Robust communication, facilitation, organization, and prioritization skills

Bring service transformation, analytical, and stakeholder-management expertise to operationalize Manulife’s FutureChoice model remotely from Ontario.
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📌 Senior Service Transformation Manager Ottawa (Canada)
🏢 Skillhub Solutions
📍 Canada