Lead cybersecurity outcomes for strategic customers as eSentire’s Senior Technical Account Manager, using Atlas AI, incident response, and SOC expertise.

This senior position serves as the technical authority and outcome delivery lead for complex customer portfolios. You will lead business and technical conversations with VP and C-level stakeholders, partner with Account Managers, and guide customers across SIEM, EDR, XDR, cloud, and identity settings. The role is prioritized for candidates in Pacific or Mountain Time Zones.

Key Responsibilities:
Serve as primary technical advisor for strategic customer accounts
Lead platform reviews, service reviews, and escalation discussions
Own complex technical escalations across SOC, Product, and Engineering
Guide onboarding, optimization, tuning,



and executive briefings
Coach junior TAMs and contribute to operational playbooks

Requirements:
Eight or more years in customer success, support, TAM, or IT security
Deep SOC, incident response, investigation, and security platform understanding
Confidence managing strategic or complex customer accounts
Advanced certification or SANS training, such as CISSP, CISM, or GIAC
Ability to communicate technical complexity with executive stakeholders

Apply your SOC workflows, Atlas AI knowledge, and customer leadership to deliver measurable eSentire security outcomes.
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📌 Senior Cybersecurity Technical Account Manager Ottawa
🏢 eSentire
📍 Ottawa