Drive innovation in customer service as a Senior Amazon Connect Architect, focusing on high-performance architecture and seamless integrations. Engage with business teams to enhance customer interactions across channels. This role emphasizes your extensive expertise in Amazon Connect configuration and administration along with integrating advanced features like AI. You'll foster collaboration between different teams while ensuring the architecture aligns with business needs and best practices in customer engagement. Key Responsibilities:
Lead the design of Amazon Connect integrations with AWS services
Integrate with Salesforce CRM using advanced packages
Employ AWS Glue for effective data management strategies
Implement cutting-edge AI features to optimize customer experience
Develop frameworks tailored to Amazon Connect best practices
Requirements:
Proficient in Amazon Connect configuration and integration
Robust Salesforce CRM integration experience
Knowledge in IVR design and routing strategies
Serverless tech experience with AWS Lambda
Familiarity with automation and validation testing
Bring your architectural expertise to enhance the performance and effectiveness of Amazon Connect solutions. #J-18808-Ljbffr
📌 Senior Amazon Connect Architect Role Toronto
🏢 Compunnel
📍 Toronto
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.