Own merchant and enterprise relationships at Burq using customer success expertise, AI tools, and logistics knowledge in a fully remote role.

As Customer Success Manager, you will manage post-sale relationships from onboarding through renewal and growth. You will advise customers, champion their needs internally, and keep accounts healthy. The work combines account management, adoption, retention, expansion, and technical integrations.

Key Responsibilities:
Onboard and launch merchant and enterprise customers
Monitor usage data, account health, churn risk, and retention
Run regular check-ins and quarterly business reviews
Coordinate with supply, support, sales, product, and leadership
Own ARR, churn, and NPS reporting

Requirements:
Three to five or more years managing complex accounts
Experience in logistics, delivery, supply chain, or carrier operations
Comfort with APIs and technical integrations
Proven onboarding, adoption, retention, and expansion results
Daily fluency using AI tools such as Claude or ChatGPT

Bring logistics experience, technical fluency, and AI-enabled customer leadership to Burq's merchant and enterprise accounts remotely.
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📌 Customer Success Manager Logistics Ottawa (Canada)
🏢 Burq
📍 Canada