Build Salesforce Service Cloud solutions as MRI Software’s Product Owner for Client & Digital Support, using AI coding tools and hands-on configuration daily.

This individual contributor owns the support product area across case management, self-service, knowledge, and AI-assisted deflection. You will write requirements, prototype, configure, code, and ship functionality in Salesforce Service Cloud, Agentforce, Flows, LWC, and Apex. The work connects support tooling while improving measurable client experiences.

Key Responsibilities:
Own roadmaps, priorities, and outcomes for digital support
Configure, prototype, and ship Salesforce functionality
Map integrations across ticketing, knowledge, chat, and telephony
Build and tune AI-assisted deflection capabilities
Define metrics,



reporting, UAT, rollout, and enablement

Requirements:
Deep hands-on Salesforce Service Cloud expertise
Experience with Salesforce configuration and solution design
Experience shipping code using Claude Code or comparable platforms
Understanding of support operations, escalation, queues, and knowledge
Ability to own outcomes as an autonomous individual contributor

Apply Salesforce expertise, AI development experience, and support systems knowledge to build measurable client experiences at MRI Software.
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📌 Salesforce Service Cloud Product Owner Ottawa
🏢 MRI India
📍 Ottawa