Build durable enterprise merchant partnerships at Revaly, combining trusted advising, business reviews, and proactive account risk management.

As Client Success Manager, you’ll own relationships from pre-launch through long-term partnership for mid-market and enterprise merchants. You’ll clarify success expectations, coach clients on platform best practices, and coordinate with Sales, Product, Product Marketing, and Client Support to strengthen the experience.

Key Responsibilities:
Set expectations before merchant launches
Build multi-threaded executive and cross-functional relationships
Identify at-risk merchants and lead turnaround plans
Coach clients on platform best practices
Gather merchant feedback for Product roadmap improvements

Requirements:
Three-plus years managing mid-market or enterprise accounts
Experience running business reviews with senior stakeholders
Experience managing at-risk accounts and recoveries
Robust communication and relationship-building skills
Comfort collaborating with technical and product teams

Use strategic account leadership and honest communication to help Revaly merchants realize lasting value from every payment.
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📌 Enterprise Merchant Success Manager Montreal
🏢 Revaly
📍 Montreal