Deliver expert appliance service remotely with Miele, combining consumer support, troubleshooting, and organized field operations. Use technical judgment to resolve service challenges effectively.

This Service Technician role requires at least two years of service or appliance repair experience. You will support consumers, colleagues, dispatchers, Customer Care, and regional resources while navigating Miele systems. The position emphasizes communication, escalation resolution, and decisions supporting the brand and consumer experience.

Key Responsibilities:
Provide positive consumer interaction and resolve appliance challenges
Share site findings with RSM and fellow technicians
Coordinate training needs and technical field communication




Maintain third-party relationships and provide technical support
Organize van inventory, schedules, tools, equipment, and communications

Requirements:
Minimum two years of service or appliance repair experience
Experience in customer service or administrative capacities
Robust communication and effective escalation resolution skills
Technical troubleshooting and peer communication abilities
Computer proficiency navigating Miele systems, including TSD and ETD

Apply your appliance repair experience, troubleshooting skills, and consumer communication expertise as a Miele Service Technician.
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📌 Miele Appliance Service Technician Ottawa
🏢 Miele
📍 Ottawa