Transform servicing experiences at Affirm in the Operations Enablement Leader role. Focused on scalability, customer satisfaction, and compliance, this position thrives in a remote-first workplace. In this pivotal role, you will leverage your program management expertise to drive initiatives that align with Affirm’s strategic goals. With over 5 years of experience, you will focus on planning, documentation, and change management, ensuring that your team's endeavors lead to measurable outcomes. Your leadership will empower cross-functional collaboration and operational improvements throughout the organization. Key Responsibilities:
Lead complex, strategic initiatives aligned with servicing goals
Develop execution plans and track program performance
Champion Lean Six Sigma practices to enhance compliance
Collaborate in designing instructional resources for diverse agents
Analyze metrics to drive continuous operational improvements
Requirements:
5+ years in program management or operations
Successful track record of influencing measurable outcomes
Expertise in project management and change methodologies
Experience in knowledge management systems
Ability to communicate effectively across teams
Utilize your leadership skills to drive operational scalability and quality at Affirm, fostering impactful changes in the fintech space. #J-18808-Ljbffr