Join Xplore Inc. as a Bilingual Technical Support Specialist, where your customer service prowess meets technical troubleshooting. Help improve broadband experiences through cutting-edge solutions.
Xplore Inc. is on the lookout for bilingual candidates to address customer needs through effective technical support. This role involves diagnosing and resolving connectivity challenges while maintaining a robust understanding of Xplore's array of products and services.
You'll document customer interactions, track issues, and work alongside various internal teams to ensure swift resolutions.
Key Responsibilities:
Provide advanced troubleshooting for internet and network services
Collaborate with teams for escalating unresolved technical issues
Document all customer interactions for accurate follow-through
Uphold a comprehensive knowledge of Xplore's product offerings
Recognize and recommend sales opportunities based on customer inquiries
Requirements:
Must be bilingual in French and English
Completion of post-secondary education or equivalent
Previous experience in contact center or customer services
Knowledge of troubleshooting methods and systems
Proficiency in Microsoft Operating Systems; MAC/Linux knowledge preferred
Bring your bilingual expertise to enhance customer interactions and technical service delivery at Xplore Inc.