Shape national customer experience strategy with omnichannel leadership, CRM expertise, and data-driven decision-making at Belron Canada in a hybrid role.
As National Manager, Customer Experience, you will define the vision and lead initiatives across the customer journey. You will champion customer insights, influence senior stakeholders, and guide strategies supporting conversion, loyalty, and retention. The role spans digital experience, retail touchpoints, and technology investments.
Key Responsibilities: Define and lead the comprehensive national Customer Experience strategy
Lead omnichannel initiatives across the entire customer journey
Guide roadmaps for Qualtrics, Salesforce, and PAT
Champion customer insights with senior leadership
Monitor KPIs including conversion, NPS,



and satisfaction
Requirements: University degree in Business Administration or related field
8+ years of senior-level Customer Experience leadership experience
Experience with marketing automation tools and CRM platforms
Experience scaling customer success teams, systems, and processes
Robust analytical, communication, and cross-functional leadership skills
Lead omnichannel transformation, customer insights, CRM strategy, and performance improvement as Belron Canada’s national Customer Experience leader.

#J-18808-Ljbffr

📌 National Customer Experience Director (Quebec City)
🏢 Belron
📍 Quebec City