Support Genesys Cloud CX reliability with Terraform, Kubernetes, and telephony failover expertise in an enterprise contact centre setting.
Insight Global seeks a Site Reliability Engineer for reliability, resiliency, and production operations. The role covers networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering. Experience with Genesys Cloud CX architecture supports migration work across teams.
Key Responsibilities: Design high availability and disaster recovery patterns
Test telephony and contact centre dependency failover
Automate infrastructure and deployments through CI/CD
Run fault-injection and chaos engineering experiments
Support migration activities across collaborating teams
Requirements: Five-plus years in SRE, platform, or production operations
Experience with Terraform, Jenkins, GitHub Actions, or Azure DevOps
Python or Bash scripting experience
Genesys Cloud CX architecture and automation knowledge
AWS or Azure cloud experience
Apply Site Reliability Engineer expertise across Genesys Cloud CX, resilient infrastructure, automation, networking, and production operations.

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📌 Site Reliability Engineer Genesys Cloud (Ontario)
🏢 Insight Global
📍 Ontario