Guidewire seeks a Senior Site Reliability Engineer skilled in automation and cloud operations for customer-facing work supporting reliable services.
This senior engineer supports the Guidewire Cloud Platform and InsuranceSuite products. You will collaborate with customers, partners, product development, engineering, and support teams. The work includes microservices reliability, observability, incident management, and technical communication.
Key Responsibilities: Understand customer needs and address technical concerns
Participate in design reviews and production readiness checks
Analyze observability data to optimize operational metrics
Automate maintenance across SaaS multi-tenant infrastructure
Contribute code and ideas improving customer experiences
Requirements: Bachelor’s degree in Computer Science or related field
Experience with Bash, Python, and/or Go
Knowledge of Linux, AWS, Docker, and Kubernetes/EKS
Experience supporting Java, Apache, and Tomcat applications
Comfort with customer communication and up to 25% travel
Apply your reliability engineering, automation, and communication expertise to strengthen Guidewire customer-focused cloud operations.