Direct airport customer service operations across Quebec for PAL Airlines, balancing safety, performance, and seamless service delivery.
This Director, Customer Service role provides leadership and oversight across all Quebec locations. You will manage operational performance, strengthen relationships with airport authorities and service providers, and coordinate with Flight Operations, Revenue Management, and Reservations. The position calls for proven senior leadership in airport operations, aviation, transportation, hospitality, or a related industry.
Key Responsibilities: Oversee airport customer service operations across Quebec
Conduct operational and business reviews regularly
Identify trends and implement corrective actions




Maintain airport authority and provider relationships
Ensure Transport Canada and corporate compliance
Requirements: Proven senior leadership experience in relevant industries
Demonstrated multi-site leadership and service excellence
Robust business acumen managing budgets and resources
Ability to influence stakeholders and lead through change
French and English bilingualism is required
Apply operational performance, stakeholder management, and regulatory leadership to PAL Airlines’ Quebec airport customer service network.

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📌 Director Airport Operations Quebec (Quebec City)
🏢 PAL Airlines
📍 Quebec City