Hotel Administration & Owner Relations Manager
Fernie Alpine Resort is looking to fill the position of HotelAdministration & Owner Relations Manager , serving both Lizard Creek Lodge and Fernie Slopeside Lodge. Working closely with the Hotel General Manager, the ideal candidate will be able to work in a fast pace multifaceted environment across multiple properties.

In your position of Hotel Administration & Owner Relations Manager , you will:

follow,implement, and maintain contract and policies with the USW union staff

completehotel reservations, maintain current bookings and enforce cancellation policies

completeguest & owner check-ins, room reservation modifications, and guest &owner; check-outs

Generate and distributemanagement, financial, and other accounting reports to owners and management,including revenue distributions, budgets, invoicing for monthly maintenance& other costs

workalongside the sales manager and accounting to ensure folios are cleaned upmonthly

complete weeklyreport to hotel GM of accomplishments, issues, and things the hotel needs

Reply toOwners inquires in a timely manner

ManageOwner reservations, owner usage calendars, and rental pool bookings

PrepareOwner AGM packages, attend owner meeting, and manage owner documentation

UpdateOwner website with relevant information based on monthly owner meetings

Sendemails to owners regarding policy updates, hotel events, and work pertaining totheir units

Monitor,audit and verify financial transactions to maintain accuracy and ensure correctprocedure

Handle,Respond to, and Act on confidential and personal owner & companyinformation

respond toguest reviews and inquiries

keep thefront desk area clean of debris and clutter to be in secure working order

respond toowner requests on Akia





Act ashotel shift manager on a rotational basis

Assisthotel GM & Ops Manager with administering company policy, and coverage asneeded

Championthe hotel safety program

takepayments from OTAs, Inntopia, and central reservation

reportmaintenance issues as found throughout properties to the maintenance team

know,understand, and adhere to the policies, rules, and protocols outlined in theResorts of the Canadian Rockies Employee Handbook

be trainedin, know, understand, and follow all safe work procedures included in theSafety Management Program

completeother fair and reasonable tasks as requested by management to operatehousekeeping or the hotels

Compensation and Benefits

Competitive wage: $22.00-26.00 p/hour, dependent on experience

Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets

Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.

Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program

Join a fun and passionate team to share RCR mountain adventures with!

Whether it’s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. Experience the Ultimate.

About Us
By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible.

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📌 Hotel Administration & Owner Relations Manager (British Columbia)
🏢 Resorts of the Canadian Rockies
📍 British Columbia