FNHA Overview The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. FNHA Overview The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes. The First Nations Health Authority is committed to respecting diversity within our workforce; Join a passionate and innovative virtual care team that is transforming access to culturally safe healthcare for First Nations people across BC. Supporting the First Nations Virtual Doctor of the Day and Virtual Substance Use and Psychiatry Service, you'll play a key role in connecting clients with timely care while helping shape the future of virtual health services. Title: Primary Care Response Assistant Contract: Term contract until March 31, 2028 Hours: 8:30am
- 4:30 pm Tuesday-Saturday (core hours 9am-3pm Tue
- Sat) As the Primary Care Response Assistant, you will support the day-to-day operations of FNHA's virtual care services, including patient registration, scheduling, medical records, MSP billing, and care coordination. This critical role helps ensure clients receive seamless access to culturally safe care and supports the productive delivery of province-wide virtual health services. Graduation from a Medical Office Assistant Certificate Program from an accredited Community College ~3 to 5
- years experience in a medical practice with advanced knowledge in billing, data and administrative processes,



human resource management principles and practices, and current scheduling practices. Experience supporting healthcare, virtual care, or clinical operations with a strong understanding of patient-facing administrative processes. Exceptional scheduling and coordination skills, including managing appointments, provider schedules, competing priorities, and high-volume administrative workflows. Knowledge of medical administration and billing processes, including experience with MSP billing, medical terminology, healthcare documentation, or transferable healthcare office administration experience. Strong technical proficiency, with experience using EMRs, Microsoft Office applications, Zoom, and other virtual healthcare technologies. Excellent communication, customer service, and relationship-building skills, with a commitment to cultural safety, confidentiality, and compassionate client care Municipal Pension plan with an employer contribution of 9.31% ~3 weeks' vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People's Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day ~Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment ~ Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting. The Pay Range is the minimum and maximum annual salary based on full-time equivalent hours. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

📌 Primary Care Assistant (Northside)
🏢 First Nations Health Authority
📍 Northside