Support mechanical seal purchases and repairs for John Crane Canada through customer service, quotations, and order processing. This full time position serves manufacturing customers.
The Order Management Coordinator assists customers with product applications, pricing, complaints, problems, and emergency calls. You will interpret customer requirements and drawings, compile bills of materials, and coordinate orders with Engineering, Purchasing, Assembly, Manufacturing, and Invoicing. The position also maintains reference information and supports delivery commitments.
Key Responsibilities: Assist customers with mechanical seal purchases and repairs
Handle complaints, problems, and emergency customer calls
Interpret requirements and drawings for order entry




Identify returned materials and assist walk-in customers
Maintain procedures, product lists, pricing, and quotation files
Requirements: Two years of manufacturing customer service experience
Experience creating and processing customer orders
Experience requesting and preparing quotations
Strong written and verbal communication abilities
Mechanical Technologist or Technician diploma preferred
Apply customer service, quotation, drawing interpretation, and order processing skills supporting John Crane Canada mechanical seal customers.

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📌 Mechanical Seal Customer Service Coordinator (Alberta)
🏢 Smiths Group
📍 Alberta