Support Canadian Tire store applications through advanced troubleshooting, incident management, and application performance monitoring. An on-call component may be required for urgent operational issues.
This L2 Analyst role provides second-level support for store applications across Canadian Tire Corporation. You will investigate technical symptoms across applications, databases, networks, infrastructure, integrations, middleware, and business processes. The work includes incident triage, root cause analysis, vendor coordination, reporting, and knowledge-base updates.
Key Responsibilities: Resolve store application issues within agreed service levels
Monitor application performance and optimal functionality
Document support activities and update the knowledge base
Manage incidents reported by store staff




Conduct post-incident reviews and report major incidents
Requirements: Five-plus years of ITSM or five-to-ten years in IT
Technical diploma or degree in computer science or related discipline
Solid Incident Management and Problem Management experience
Strong technical troubleshooting across complex technology environments
ServiceNow, Jira, Confluence, or monitoring experience is an asset
Apply application support, incident management, and troubleshooting expertise to strengthen Canadian Tire store operations and service reliability.

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📌 Application Support Analyst (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario