Support life insurance applications at Manulife in a hybrid Elite Case Coordinator role focused on communication and customer service.
Manulife’s Individual Insurance team supports Corporate Account, National Account, and Independent Advisor offices. As Elite Case Coordinator, you will coordinate new applications, liaise with internal departments, and maintain service standards. The role requires organization, problem-solving, and qualified communication.
Key Responsibilities: Build one-to-one relationships with assigned branches
Serve as a consistent policy lifecycle contact
Follow up proactively on pending cases
Send calls, emails, and notifications to customers
Own files and resolve process barriers
Requirements: Excellent written and oral communication skills
Proven customer service experience
Professional interaction with management levels
Strong interpersonal and organizational skills
Life insurance terminology knowledge is an asset
Use communication, organization, and problem-solving skills to coordinate life insurance cases for Manulife advisor offices.

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📌 Elite Life Insurance Case Coordinator (Quebec City)
🏢 Manulife
📍 Quebec City