Lead McGill University’s fundraising call centre in Montreal using staff supervision, donor engagement, and data analysis skills. This is an in office schedule.
Reporting to the Associate Director, Annual Giving, the Annual Giving Officer manages daily call centre operations and student staff. The position develops calling, segmentation, and solicitation strategies supporting philanthropic contributions and alumni engagement. It also coordinates information across University Advancement teams.
Key Responsibilities: Manage daily fundraising call centre operations and staff
Recruit, train, supervise, and motivate 50 student callers
Set fundraising goals, deadlines, and financial objectives
Analyze calling data and adapt donor segmentation strategies




Address donor inquiries and coordinate information transfers
Requirements: Bachelor’s degree and three years of related experience
Experience managing, supervising, and motivating staff
Strong communication, analytical, and strategic thinking skills
Microsoft Excel, Outlook, CRM, and fundraising database proficiency
English level three; French and English knowledge
Support McGill’s philanthropic goals through call centre leadership, donor engagement, fundraising strategy, and accurate advancement data.

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📌 Annual Giving Call Centre Officer (Quebec City)
🏢 McGill University
📍 Quebec City