Coordinate patient support administration for Bayshore Healthcare through remote scheduling, data entry, and bilingual communication from your home office. Help Case Managers maintain accurate, timely program operations.
Under the Program Manager, this Administrative Assistant contributes to patient support activities, data requests, and administrative coordination. Responsibilities include financial assistance records, appointment follow-up, CRM tracking, reporting support, and vendor or clinic coordination when applicable. The position also supports quality initiatives and continuing education.
Key Responsibilities: Confirm next appointments while analyzing post-visit reports
Track pharmaceutical company data in CRM
Coordinate schedules with third-party clinics or pharmacies
Support regulatory reporting and product complaint processes
Prepare meeting agendas and minutes
Requirements: Administration diploma or equivalent administrative experience
English and French verbal and written fluency
Patient support programs understanding is an asset
Customer service or call centre experience is an asset
Ability to work independently within remote virtual teams
Use bilingual coordination, CRM tracking, and patient support administration skills to advance accurate Bayshore program operations remotely.