Inside sales expertise and JDE order management define this customer service position with Westlake Pipe & Fittings in a manufacturing setting.
The Customer Service Representative processes and tracks orders received through phone, fax, EDI, or mail. You communicate shipment schedules, handle inquiries, and maintain accurate customer files. The position supports SOX compliance, sales orders, back orders, returns, and pricing updates.
Key Responsibilities: Process orders accurately in JDE with pricing and delivery details
Track shipments, shortages, overages, and late deliveries
Coordinate customer updates with internal supply chain departments
Maintain customer files and SOX compliance documentation
Process product returns and invoice adjustments promptly
Requirements: Five to seven years of inside sales or customer service experience
Manufacturing environment experience preferred
Post-secondary business management education preferred
JDE or another mainline ERP experience
Ability to maintain accurate order and customer records
Apply inside sales, JDE, order tracking, and customer communication skills supporting Westlake Pipe & Fittings customers.

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📌 Inside Sales Customer Service Representative (Ontario)
🏢 Westlake Management Services
📍 Ontario