Use negotiation and analysis to recover Personal Loan and Card Product balances as a Recoveries Officer with RBC in Mississauga. The position operates full time.
You will analyze client information to assess recovery potential and provide repayment options. The work includes customer care, negotiation, risk identification, and operational compliance. You will communicate with RBC partners and employees across Canada and worldwide while supporting Personal and Commercial Banking.
Key Responsibilities: Initiate outbound and receive incoming client calls
Assess recovery potential using available client information
Provide repayment options and collection recommendations
Identify risks and escalate appropriate situations
Resolve issues while mitigating operational risk
Requirements: Two or more years of recoveries or collections experience
Solid written and verbal communication skills
Proficiency with Microsoft Excel, Word, and Outlook
Negotiation, analytical, and decision-making ability
Availability for specified weekday, Saturday, and late shifts
Bring collections experience, customer care, negotiation, and risk judgment to RBC’s Mississauga recoveries team.

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📌 Bank Recoveries and Collections Officer (Quebec City)
🏢 0000050007 Royal Bank of Canada
📍 Quebec City