St.Catharines Corp Office
St Catharines, ON L2S 3W3, CAN

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

The Infrastructure Operations Specialist maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre, Microsoft Azure cloud, Microsoft 365 collaboration platform, and enterprise identity and access management.

The role develops and maintains effective working relationships with internal teams and external partners to deliver high-quality, flexible infrastructure solutions that meet evolving business needs, including the responsible adoption of AI and automation capabilities.
The Specialist provides Tier 3 subject-matter expertise and advice to information technology teams on operational issues, incident and problem resolution, and technology change.

Key Responsibilities:
Management and Decision Making

Manage current operations environment as part of a team of Technology Specialists

Maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre and Microsoft Azure cloud.

Provide input into defining infrastructure solutions by working with existing Technology teams

Assist in building, configuring and maintaining assigned technologies

Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time

Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals

Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

Service

Support Meridian’s digital transformation and cloud-first initiatives with minimal disruption to critical Infrastructure services by implementing, maintaining, and supporting on-premises and hybrid cloud environments using Microsoft technologies.

Communicate issues in a timely manner and propose effective solutions to management with regards to 3 rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)

Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA’s

Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development





Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals

Other duties as assigned

Communications

Provide expert advice on technology operational issues and concerns, and represent team as requested

Assist in estimating time and resources for projects

Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies

Prepare ad hoc reports as required

Impact

Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices

Assist in assessing resource requirements on corporate projects as required

Provide input into and develop project plans as required

Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours

Hands-on experience operating workloads in Microsoft Azure: compute, storage, identity, and cost management

Infrastructure as Code and configuration management (Bicep, Terraform, ARM, PowerShell DSC/Ansible) with version control (Git)

Windows Server and Linux administration; Active Directory, DNS, DHCP, DFSR, Group Policy

Solid Infrastructure Design, Planning, and Documentation Skills

Identity & Access Management

Administration of Microsoft Entra ID (Azure AD) as the enterprise identity platform: users, groups, dynamic membership, administrative units, tenant configuration

Hybrid identity: Entra Connect / Cloud Sync, password hash sync or pass-through authentication, seamless SSO, and coexistence with on-premises Active Directory

Privileged access management: Entra Privileged Identity Management (PIM), just-in-time elevation, break-glass account governance, tiered administration model

Application access: single sign-on integration (SAML, OIDC/OAuth 2.0, SCIM provisioning), app registrations and enterprise applications, service principals and managed identities

Role-based access control across Azure, M365, and on-premises systems; least-privilege enforcement and segregation-of-duties considerations

Secrets and certificate management (Azure Key Vault, certificate lifecycle, service account governance)

Administration of Microsoft 365 services: Exchange Online, OneDrive, Teams and associated Micro Services

Microsoft Entra ID (Azure AD): conditional access, MFA, privileged identity management, application registrations, identity governance

Enterprise Applications, Log Trace Analysis, Tier 3 Collaboration services configurations

Microsoft Copilot for M365: tenant readiness, licensing,



data-access controls, and adoption support

AI & Automation

Working knowledge of enterprise AI services (Azure OpenAI, Copilot Studio) and how to provision, secure, and monitor them

Automation and orchestration: PowerShell, Azure Automation, Logic Apps, Power Automate; scripting in Python a plus

Practical use of AI-assisted tools for operations (AIOps, Copilot for Security/Azure) to accelerate troubleshooting and documentation

Education, Designations, Training, and Experience

Bachelor’s or master’s degree in computer science, Information Technology, or a related field (or acceptable equivalent qualifications).

8 + years’ related industry/professional experience with implementing and managing Microsoft technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution

Working experience in data architecture, data modeling, and database design

Experience delivering complex projects on time, to scope, and within budget

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $85,000- $95,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Join us! This role is hybrid. Our offices are located at 3280 Bloor St W, Etobicoke, and 75 Corporate Park Dr, St. Catharines. Travel between these offices may be required.
Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very key to us.
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your candidates and clients!
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
This isn't your typical "corporate" job. We work hard and we have fun!
Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth , community impact , and future-readiness . As the financial landscape evolves, we’re looking for team members who bring:

Embedding & leveraging technology –Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working

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📌 Infrastructure Operations Specialist (Ontario)
🏢 Meridian Credit Union
📍 Ontario