Lead aerospace customer relationships for De Havilland while managing parts orders, service issues, and accounts across a global aftermarket network.
The Customer Service Manager serves as De Havilland’s primary liaison for airlines, lessors, MROs, and brokers. This customer-facing role combines account management, order processing, issue resolution, and growth support. Versatile working hours are required for a 24/7/365 operation.
Key Responsibilities: Manage a portfolio exceeding eighty aerospace customers
Process quotes, orders, returns, exchanges, repairs, and backorders
Coordinate deliveries and resolve invoice, quality, and service issues
Lead provisioning, repair events, transitions, and performance reviews




Analyze customer data and prepare executive presentation materials
Requirements: Bachelor’s degree in business, marketing, communications, or related field
Five or more years in customer service, sales, or account management
Two or more years in the aerospace industry
Experience with ERP and CRM systems
Strong communication, judgment, organization, and conflict resolution skills
Apply aerospace account management, customer communication, and order coordination expertise to De Havilland’s aftermarket customers.

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📌 Aerospace Customer Account Manager (Alberta)
🏢 Westerkirk Capital
📍 Alberta