Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions.
This engineer leads application design, development, implementation, and support for IVR and Contact Center environments. The work involves contact flow design, call routing, self-service solutions, and speech recognition. It also connects CTI, APIs, web services, and backend systems.
Key Responsibilities: Lead IVR and Contact Center application design
Develop and implement Contact Center applications
Support IVR platforms and telephony technologies
Design contact flows and call routing solutions
Integrate CTI, APIs, and backend systems
Requirements: Robust experience with IVR and Contact Center platforms
Experience with cloud-based Contact Center solutions
Knowledge of APIs, web services, and integrations
Familiarity with Agile and Scrum methodologies
Strong project and stakeholder management skills
Apply IVR engineering, contact flow design, integration, and leadership expertise across Contact Center application initiatives.

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📌 IVR Contact Center Engineer (Ontario)
🏢 apptoza
📍 Ontario