Remote customer service work focused on help article navigation and explicit written guidance for incoming customer questions. Full-time work requires careful source checking.
As a Customer Service Assistant, you will identify what customers are asking and find relevant approved help material. You will check article accuracy, explain routine steps plainly, and refer account-specific or unresolved issues. The work also includes case records and handoffs.
Key Responsibilities: Identify questions within short or vague customer messages
Search approved help pages using customer wording
Check articles address issues and remain current
Send relevant links with brief explanations
Refer unresolved problems to the proper team
Requirements: Comfort using browsers and checking information sources
Willingness to learn approved help material
Clear, readable written customer communication
Careful case history and status management
Relevant experience helpful but not required
Use customer service, help article navigation, and careful case administration to provide accurate next steps remotely.

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📌 Remote Help Centre Customer Service Assistant (New Brunswick)
🏢 HRS Talent Solutions
📍 New Brunswick