Knowledge management and content strategy define this Specialist role at Robinhood, based in Denver, Colorado or Westlake, Texas. In-person attendance is expected three days weekly.
As an experienced individual contributor, you will own knowledge and operational readiness for assigned functions. You will manage governance, information architecture, content lifecycle, and knowledge base operations. The role requires cross-functional influence, executive-level communication, and confident project management across simultaneous workstreams.
Key Responsibilities: Own content strategy and knowledge governance for assigned functions
Lead readiness planning for launches, policy updates, and process changes
Coordinate Product, Engineering, Compliance, Risk, and Customer Support partners
Establish scalable content standards and information architecture frameworks
Use AI to resolve domain-specific knowledge problems and bottlenecks
Requirements: Three to four or more years of relevant experience
Advanced knowledge management and content strategy expertise
Experience independently owning multiple functions end-to-end
Solid project management and executive communication skills
Active FINRA licenses where functionally necessary
Apply knowledge governance, readiness planning, cross-functional influence, and AI problem-solving to Robinhood’s financial platforms.