Lead global knowledge governance and training initiatives in a hybrid Waterloo role, improving content quality, learning, and employee readiness.
As Manulife’s Global Knowledge Training and Development Lead, you will support Global People Services through knowledge management, training, and capability development. You will collaborate with content owners, subject matter experts, and operational teams to improve employee-facing resources, service delivery, and adoption of recent processes and technologies.
Key Responsibilities: Govern and continuously improve employee-facing knowledge content
Review assets against quality, accessibility, and publishing standards
Conduct content audits and manage lifecycle activities
Coach authors on knowledge management standards




Monitor performance metrics and improve user experience
Requirements: Experience in knowledge management, training, or related fields
Experience creating and reviewing operational documentation
Training design and delivery experience for diverse audiences
Strong facilitation, presentation, and communication skills
Strong organizational and project management skills
Bring knowledge governance, facilitation, and learning expertise to strengthen readiness and capability across Manulife’s global services.

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📌 Global Knowledge Governance Lead (Quebec City)
🏢 Manulife
📍 Quebec City