Role Responsibilities The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts.

Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or product.

The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization.

As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions.

The responsibilities of this role include: Supporting end-to-end product delivery, including requirements gathering, project planning, compliance activities, release planning and implementation.

Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies.

Coordinating change management, communications and transition activities to support successful adoption of new digital services.

Developing and delivering training plans,



materials and presentations for various groups and stakeholders.

Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements.

Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement.

Developing tools, resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders.

To be successful in this role, you will demonstrate: Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery.

Effective communication, consultation, facilitation and presentation skills in a quick-paced digital environment.

Strong collaboration and teamwork skills to work effectively across cross-functional product teams.

Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions.

The is provided for further details on this position.

📌 Service Analyst (Edmonton)
🏢 Government of Alberta
📍 Edmonton