Job Summary: The Senior Business Analyst partners with multiple ministry stakeholders to evaluate current training practices and lead the transition to a recent training and operating model.

This role combines advanced business analysis, facilitation, training development, communications, and change management to translate diverse stakeholder input into actionable plans and deliverables that ensure effective adoption and sustained operational success.

Responsibilities: Engage and build trusted relationships with ministry partners, subject-matter experts, project teams, and leadership.

Plan and facilitate workshops, discovery sessions, interviews, and working groups to gather and align stakeholder input.

Document current-state training processes, workflows, roles, pain points, and business requirements.

Analyze impacts, risks, dependencies, and readiness for change across multiple programs and ministries.

Develop future-state training processes, transition plans, change strategies, and implementation roadmaps.

Create and maintain high-quality training materials, user guides, process maps, and standard operating procedures.

Deliver instructor-led and virtual training, coaching, knowledge transfer, and train-the-trainer sessions.

Provide post-implementation support, monitor adoption, troubleshoot issues, and refine training and transition approaches.

Prepare executive summaries, presentations, status reports, and recommendations for leadership.

Manage competing priorities independently and ensure timely delivery of polished project outputs.

Required Skills: Proven experience leading business analysis and organizational change initiatives in complex, multi-stakeholder environments.

Strong facilitation skills with the ability to engage executives, managers, subject-matter experts, and operational staff.

Expertise in documenting requirements, user stories, process models, business rules, and acceptance criteria.

Experience developing and delivering training materials,



including user guides, process maps, and job aids.

Skilled in change management, adoption strategies, and post-implementation support.

Ability to work effectively in Agile or hybrid team environments supporting backlog, testing, and release activities.

Excellent communication skills, including executive-level presentations and written reports.

Experience assessing service integration with shared platforms and reusable capabilities.

Desired Skills: Experience working across multiple ministries or public sector organizations.

Familiarity with digital transformation initiatives and large-scale training transitions.

Advanced skills in synthesizing complex and ambiguous information into clear, actionable recommendations.

Competency in using process mapping and documentation tools.

Knowledge of accessibility requirements and standards for training content.

Rated Criteria: Stakeholder Engagement and Facilitation - 25 Points Business Analysis and Assessment - 25 Points Training Development and Delivery - 25 Points Change Management, Communications, and Adoption - 25 Points Total: 100 Points Deliverables: Comprehensive documentation of current-state training processes and pain points.

Future-state training models, transition plans, and implementation roadmaps.

Training curricula, user guides, facilitator guides, and job aids.

Facilitated workshops, training sessions, and knowledge transfer activities.

Executive summaries, status reports, and adoption progress updates.

Post-implementation support reports and recommendations for continuous improvement.

Must Haves: Experience leading analysis for large-scale digital initiatives.

Proven ability to document detailed requirements, user stories, and acceptance criteria.

Experience working in Agile or hybrid teams supporting release and implementation activities.

Robust coordination skills across business and technical teams.

Ability to produce polished deliverables independently within established timelines.

Public Sector Experience: Preferred

📌 Senior Business Analyst (Ontario)
🏢 vTech Solution
📍 Ontario