Guide RV customers through service with clear communication, careful documentation, and organized coordination from appointment through pickup. Fraserway RV needs a customer-focused connection.
As a Service Advisor, you will manage customer expectations, technician workflow, repair timelines, and service quality. You will listen to concerns, coordinate repairs, explain recommendations, and maintain communication. The position suits candidates with Service Advisor, Service Writer, or Shop Advisor experience in automotive, truck, marine, or RV service.
Key Responsibilities: Listen to customer needs and document repair concerns accurately
Schedule appointments and create detailed work orders
Explain estimates, costs, recommendations, and service options
Provide updates about repairs, parts,



costs, and timelines
Review completed work and finalize customer invoices
Requirements: Service Advisor, Service Writer, or similar customer-facing experience
Transparent professional communication in person, email, and phone
Ability to explain technical information clearly
Organization and comfort managing competing priorities
Computer and service management system proficiency
Use customer service, repair coordination, and technical communication skills to support confident RV service experiences at Fraserway RV.

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📌 RV Service Advisor Customer Experience (British Columbia)
🏢 Fraserway
📍 British Columbia