The Emergency Shelter Supervisor is responsible for overseeing the daily operations of the emergency shelter program and supervising staff to ensure the delivery of safe, respectful, and supportive services to clients experiencing homelessness related to substance use and mental health challenges. The role includes developing staff schedules, participating in scheduled shelter shifts as required, assigning duties, monitoring staff performance, and ensuring shelter policies and procedures are followed. The Supervisor maintains a safe and organized environment for clients and employees, oversees client support services, ensures accurate record-keeping and reporting, and monitors shelter supplies and operational needs. The role also addresses operational concerns, responds to incidents, coordinates referral to appropriate community resources and support services, and reports program updates and concerns to management to support the effective delivery of shelter services.

Qualifications/Requirements:

High school diploma or equivalent required; post-secondary education in social work, psychology, or a related field preferred.

Experience working in a shelter, social service, or crisis intervention environment is an asset.

Experience in management or supervisory role (2 years).

Solid interpersonal and communication skills, with the ability to work respectfully and compassionately with individuals from diverse backgrounds.

Ability to provide crisis support, manage conflicts, and respond appropriately to challenging situations.

Ability to work effectively in a fast-paced, high-stress environment.

Knowledge of issues related to homelessness, substance use, mental health, and trauma-informed care.





Familiarity with community resources, health services, and social service systems.

Ability to maintain professional boundaries, respect confidentiality, and treat all clients with dignity.

Strong organizational, record-keeping and documentation skills.

Basic computer skills, including Microsoft Office.

Ability to work independently and as part of a team, while following supervisory direction.

Ability to work flexible hours, including evenings, weekends, and holidays.

Mental Health First Aide First Nations Certificate is an asset.

First Aid or willing to obtain is an asset.

Class G Driver’s License is an asset.

Vulnerable Sector check or Criminal Record Check is mandatory.

Duration:
Permanent with 3 months probation

Applicants are asked to include copies of their educational qualifications along with their resume.

Job Description: Available Upon Request

*Only those selected for an interview will be contacted. Due to postal changes, we recommend submitting resume via e-mail or dropping off at main reception.

As MCFN is a First Nation organization, preference in hiring will be given firstly to the First Nation members, and to the rest, subsequently. Candidates needing accommodation of any kind are requested to inform the organization in advance so that required accommodative measures can be incorporated in the recruitment process. By responding to the application, candidates are implicitly providing consent to share their personal information with the organization. This personal information that is being shared with the employer will be used solely for the purpose of recruitment and will not be used for any other purposes.

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📌 Emergency Shelter Supervisor (Ontario)
🏢 Moose Cree First Nation
📍 Ontario