Klaren is a growing Managed Services Provider (MSP) helping organizations across Canada achieve better business outcomes through technology. We deliver exceptional customer service, practical IT solutions, and trusted advice to organizations ranging from small businesses to larger enterprise environments.

We’re looking for a motivated Tier 1 Service Desk Technician who enjoys helping people, solving problems, and building a career in IT. While this role is fully remote, occasional on-site visits to client locations in and around Calgary are required. For this reason, applicants must reside within the Greater Calgary Area.

What You’ll Do
As a Tier 1 Service Desk Technician, you’ll be the first point of contact for our clients when technology issues arise. You’ll work directly with end users to troubleshoot issues, resolve incidents, and deliver an outstanding customer experience.

Key Responsibilities

Respond to support requests via phone, email, Teams, and ticketing systems.

Troubleshoot and resolve common desktop, network, Microsoft 365, and application issues.

Perform password resets, account administration, and user onboarding/offboarding.

Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.

Assist with workstation deployment, configuration, and troubleshooting.

Document issues, resolutions, and client interactions within our PSA platform.

Escalate complex technical issues to Tier 2 and Tier 3 teams when required.

Participate in occasional on-site visits for deployments, troubleshooting, and project assistance.





Follow established service processes and security best practices.

Contribute to knowledge base articles and process improvements.

Participate in our on call rotation

What We’re Looking For
Required Skills

Robust customer service and communication skills.

Working knowledge of:

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Basic networking concepts (DNS, DHCP, TCP/IP)

Printers and peripheral devices

Ability to troubleshoot technical issues in a structured manner.

Strong organizational and documentation skills.

Valid Class 5 driver’s licence and reliable transportation.

Must reside within the Greater Calgary Area.

Preferred Qualifications

MSP experience considered a strong asset

Previous experience in a help desk, service desk, MSP, or technical support role.

Experience supporting Microsoft 365 environments.

Familiarity with Microsoft Intune, Teams Phone, and SharePoint.

Industry certifications such as:

CompTIA A+

Microsoft Fundamentals (MS-900, AZ-900)

Google IT Support

Other relevant technical certifications

Ideal Candidate
You are:

Friendly and approachable.

Curious and eager to learn.

Reliable and self-motivated in a remote work setting.

Comfortable managing multiple priorities.

Focused on delivering an exceptional client experience.

Why Klaren?

Fully remote work environment

Flexible and supportive team culture

Exposure to a broad range of technologies and clients

Ongoing training and professional development

Career advancement opportunities to Tier 2, Projects, Security, or Leadership roles

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📌 Tier 1 Service Desk Technician (Alberta)
🏢 Klären
📍 Alberta