Build Amazon Connect and Google CCAI solutions at Accenture Song, using cloud development and conversational AI across customer channels. English is required.
This hands-on CCaaS Developer designs, configures, and maintains contact center solutions across AWS and Google Cloud. You will develop contact flows, virtual agents, integrations, analytics, and agent assistance capabilities. The work supports voice, chat, email, and messaging experiences for client environments.
Key Responsibilities: Configure contact flows, routing profiles, queues, and agent hierarchies
Build Dialogflow CX virtual agents and CCAI Agent Assist
Develop AWS and Google Cloud backend integrations
Execute migrations from legacy contact center platforms
Monitor performance and troubleshoot production issues
Requirements: Three or more years with Amazon Connect or Google CCAI
Amazon Connect development with Lambda, Lex, and routing logic
Dialogflow CX and CCAI services deployment experience
Python, Node.js, or Java proficiency
High school diploma or GED; English required
Apply CCaaS development, cloud integration, and conversational AI skills across Amazon Connect and Google CCAI at Accenture Song.