Work Term: Permanent Work Language: English Hours: 35 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 2 years to less than 3 years Work setting Private company, corporation or industry Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,



or appropriate software Manage incidents Computer and technology knowledge Device drivers Networking software Networking hardware Networking security Intranet Internet Servers Desktop applications Security software Word processing software Mail server software Communication software Mac OS MS Active Directory MS Office MS Windows Share

Point Spreadsheet TCP/IP Wireless networks Security and safety Criminal record check Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Attention to detail Sitting Personal suitability Accurate Productive interpersonal skills Initiative Judgement Organized Team player Ability to multitask Time management Honesty Employment terms options Day Health benefits Dental plan Health care plan Paramedical services coverage Vision care benefits Other benefits Free parking available Paid time off (volunteering or personal days)

📌 user support technician (Langley)
🏢 Canada Ticket
📍 Langley